Privacy Policy

Introduction

At https://best-plumbers-tacoma.hotscoop.net (hereafter referred to as “Best Plumbers Tacoma” or “we/us”), we are committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the handling of data collected through our website, applications, services, and products, ensuring adherence to various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal information in the private sector
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA) and California Privacy Rights Act (CPRAA)
Colorado’s Consumer Privacy Act (CPA)
Utah’s Consumer Sales Privacy Act (UCPA)
Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://best-plumbers-tacoma.hotscoop.net
Any mobile applications or software provided by Best Plumbers Tacoma
Online services and products offered through our platform
Interactions between users and our support team

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our site. These entities have their own privacy policies governing data collection and usage, and we encourage you to review them before engaging with such services.

Processing Activities

This Privacy Policy outlines our practices when:

You access and use our applications and services as an authorized user.
You visit or navigate through any of our websites linked to this policy.
We communicate with you via email, phone calls, or text messages (SMS) for marketing, transactional, or service-related purposes.

Personal Data Collection

We collect a range of personal information for various legitimate business purposes, including:

Account Information: This includes your name, username, and password required to access your user account on our platform.
Payment Information: Credit card details, billing addresses, and transaction history collected for processing payments related to services or products.
Financial Information: Data about your financial status, such as bank account numbers (if directly shared with us) for direct deposits or subscription plans.
Purchase Information: Details about products or services bought from our website, including quantities and purchase dates.
Mobile Device Identifiers: Unique device identifiers (UDIDs) and mobile phone numbers for user authentication and service delivery.
Location Data: Information about your geographical location when you interact with our apps or visit our websites.
Feedback: Comments, reviews, and ratings you provide to help us improve our services.
Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms (with your consent) to personalize your experience.
Product Information: Details about products you have shown interest in or purchased, including preferences and customization options.

We obtain this data through direct user input, interactions with our systems, and automated tracking technologies such as cookies, pixel tags, and similar tools. Additionally, third parties may share personal data with us for specific purposes, but we treat this information in accordance with their privacy policies and our own strict standards.

Cookies

We use cookies to enhance your experience on our website and to collect analytics data:

Strictly Necessary Cookies: These are essential for navigating our site and ensuring basic functionalities, such as remembering your login details or maintaining your session.
Preference Cookies: Used to remember user preferences and settings, like language selection or display settings.
Analytics Cookies: These track user behavior on our sites, help us understand website performance, and allow us to improve our content and services.

Users have control over non-essential cookies through our Cookie Manager, where you can customize your cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary or permitted under applicable laws. The specific retention periods vary based on the type of data:

Financial and transaction data is retained for a period required by law to fulfill financial obligations and resolve disputes (e.g., 7 years).
Account information may be kept until your account is inactive for an extended period, as determined by our internal policies.
Analytics data is typically stored for up to 24 months before being anonymized or deleted.

Once the purpose for which data was collected is no longer required, we will delete or anonymize it from our systems.

Security Measures

We have implemented robust security measures to protect your personal information:

Encryption: We use encryption protocols to secure data in transit and at rest, ensuring that sensitive information remains confidential.
Secure Third-Party Processing: We engage trusted third-party service providers who comply with strict security standards to process data on our behalf.
Regular Audits: Our security measures are regularly reviewed and updated to adapt to emerging threats and best practices.

Children’s Privacy

Best Plumbers Tacoma does not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us using the details provided below, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

Access: The right to request access to the data we hold about you and to know how it is used.
Rectification: The right to correct inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): The right to request the deletion of your data, under certain circumstances.
Restriction: Limiting the use or processing of your data in specific situations.
Portability: Obtaining a copy of your data in a structured format for use with another service provider.
Objection: Opposing the processing of your data for specific purposes, such as marketing or direct sales.
Non-Discrimination: The right to be free from discriminatory practices based on personal data performance or compliance.

To exercise these rights, please reach out to our Data Protection Officer using the contact details provided below. We will respond within a reasonable timeframe in accordance with applicable laws.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any questions related to privacy, data handling, or unsubscribing from marketing communications:

Email: [email protected]

Mailing Address: Best Plumbers Tacoma, Privacy Policy Inquiries, [Your Address]

We are committed to addressing your concerns and ensuring a transparent and secure user experience.